When can I expect delivery?
I currently ship all orders every Tuesday by courier. Most orders arrive the following day but please allow up to 3 days. For more information please read our shipping policy.
How do I store my cakes?
All of the cakes are best stored in a cool dark place or refrigerator. They can also be frozen if you would like to save them for a later date! We recommend storing them in their original packaging.
How long will my cakes last?
Our shortest dated bake is the raspberry crumble cake and this is best eaten within 2 days. All our cakes have a shelf life of up to 4days, our brownies up to 5 days and our millionaire shortbread and rocky roads up to 8 days if kept in their original packaging. If you choose to store them unwrapped then keep them in an airtight container to prevent them from drying out.
Can I freeze my cakes?
Yes you can! You can pop them straight in the freezer and they will keep for up to 3 months. The cakes will defrost over night in the refrigerator or in a couple of hours at room temperature. We find it's best to freeze and defrost the cakes in their original packaging as they may otherwise dry out.
What materials do you use to pack the cakes?
As soon as our cakes have cooled they are decorated and wrapped individually in fully degradable bags. We seal the bags with a removable sticker (that doubles as an ingredients label) so this gives you the option of re-using the bags before disposal. We protect the cakes during transit with recyclable shredded paper and box. Our mailing bags are made of fully compostable material and are used for our boxes of 6, for larger orders we wrap the parcels in recyclable brown paper. All of our tape is also compostable.
Where is my parcel?
All orders are shipped by courier and are fully trackable. Please refer to your dispatch email for tracking numbers. If you were out when the courier called please check the calling card for further instructions. If your parcel has been in transit for more than 3 days through no fault of your own then please refer to the refund policy with details on how to proceed.
Do you have a reward scheme?
Yes we do! Join our 'Nom Points' and you will recieve 2 points for every £1 spent (not including shipping) and you can exchange every 100 points for a £1 voucher. Just click on the gift icon on the bottom left corner for information on how to join!