Privacy Policy


This policy sets out the different areas where user privacy is concerned and outlines the obligations and requirements of the users, the website and the website owners. Furthermore, the way this website processes, stores and protects user data and information will also be detailed within this policy.

The website

Lottie’s Vegan Bakery takes a proactive approach to user privacy and ensure that all necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies with all UK national laws and requirements for user privacy.

Submitting your personal information

Whilst using the website or services of Lottie’s Vegan Bakery you may be required to provide personal information (e.g. name, address, email address). We will use this information to administer our services. We will ensure that all personal information supplied is held securely in accordance with the General Data Protection Regulation (EU) 2016/679, as adopted into law of the United Kingdom in the Data Protection Act 2018. Further, by providing contact details, you consent to Lottie’s Vegan Bakery contacting you using those methods in regards to your purchase or booking. You have the right at any time to request a copy of the personal information we hold on you. Should you wish to receive a copy of this, or would like to be removed from our database, please contact us at

How we collect information

Lottie’s Vegan Bakery collects information in two ways:
1. When you directly give it to us (“Directly Provided Data”). When you purchase a voucher, place an order, sign up to our newsletter, comment on our blog or communicate directly with us, you choose to voluntarily give us certain information – for example, by filling in text boxes or completing forms. Providing all of this information requires a direct action by you at that time in order for us to receive it.
2. When you give us permission to obtain data from other accounts (“User Authorised Data”). Depending on your settings or the privacy policies for other online services, you may give us permission to obtain information via other accounts such as social media, Groupon, Experience Days or another booking site or by choosing to send us your location data when accessing our website from your smartphone.

Why we collect data

On this website you can place an order, buy vouchers, sign up to our newsletter or submit a contact form message. You can also contact us by phone or by email. We require certain contact details in order to communicate with you about your purchase and for us to be able to provide these to you.

What we use the data for and how

You will receive a confirmation email once your purchase has been made. We may need to contact you to make any enquiries or changes to your order.

How your data is collected and stored

All data sent through our website is encrypted via SSL. It is stored in the back end of our website via a secure password.

What we do to protect data

We handle all of our customers’ data in a secure manner. All data sent through the site is encrypted and password protected. Lottie’s Vegan Bakery will not sell or rent your personally identifiable information, gathered as a result of filling out any forms on the site or providing your information to us for any reason, to anyone.

How long we keep your data for

Lottie’s Vegan Bakery will not retain your personal information longer than necessary. We will hold on to the information you provide either as long as is needed to be able to provide the services to you, or (in the case of any contact you may have with our customer services team) for as long as is necessary to provide support-related reporting only.
If legally required or if it is reasonably necessary to meet regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our Terms and Conditions, we may also retain some of your information for a limited period of time as required, even after it is no longer needed to provide the services to you.

Use of cookies: What are cookies?

Cookies are small files saved to the user’s computer’s hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server, to provide the users with a tailored experience within this website. For more information about cookies please see the ICO website here.

What we use cookies for

This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information.
We may also use cookies to remember personal settings you have chosen whilst on our website, such as items in your basket. We do not use cookies to collect information that identifies you personally. Should users wish to deny the use and saving of cookies from this or any other website onto their computer’s hard drive, they should take necessary steps within their web browser’s security settings.

How people opt in or out to our mailing list

A newsletter sign up form is provided on this website. We have a double opt in for this, which means that once you have filled in the form on this website, you will receive an email asking you to click a link in order to confirm your subscription. This ensures your email address cannot be improperly used to sign up to our newsletter. You may unsubscribe at any time by emailing us or by clicking the link at the bottom of every newsletter labelled ‘Unsubscribe’.

External links

We cannot be held responsible for the content or policies of any external websites or businesses linked to on this website. By choosing to click on a link to an external site your data is the responsibility of that organisation’s privacy policy, not ours.

Choosing how we use your data

We understand that you trust us with your personal information and we are committed to ensuring you can manage the privacy and security of your personal information yourself. With respect to the information relating to you that ends up in our possession, and recognising that it is your choice to provide us with your personally identifiable information, we commit to giving you the ability to do all of the following:
• You can verify the details you have submitted to Lottie’s Vegan Bakery by contacting our customer services team. Our security procedures mean that we may request proof of identity before we reveal information, including your email address and possibly your address.
• You can also contact us to change, correct, or delete your personal information controlled by Lottie’s Vegan Bakery at any time. However, we may retain archived copies of your information as required by law or for legitimate business purposes
• You can request a readable copy of the personal data we hold on you at any time. To do this, please email

Please note, we are constantly reviewing how we process and protect data. Therefore, changes to our policy may occur at any time. We will endeavour to publicise any changes.




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